July 9, 2024
The travel agent booked us a flight from Ottawa to Vancouver. It was a non-stop flight. That is what I like. However, I discovered the plane was a Boeing 737 Max when I received the itinerary. The infamous one. You remember? That model crashed twice, once in 2018 (Lion Air Indonesian Airline) and once in 2019 (Ethiopian Airlines), where 346 people died. After the crashes, all flying authorities banned the plane; all airlines grounded the 737 Max aircraft, and a whole set of studies began to identify the causes.
All 737 Max’s sat on the ground for almost two years; after substantial changes and modifications to these planes, some authorities and airlines eased up, and the aircraft flew again. The studies indicated that the company rushed the plane’s production to compete with other similarly designed planes and indulged in cost-cutting measures without attention to safety. Subsequently, the company changed its executive suite, the CEO left, and the company paid over $2.5 billion to the victims, to the airlines inconvenienced by the grounding of the planes and a penalty. The 737 Max was back in production and flying again by 2021.
The travel agent assured me that the plane was safe. She said the 737 Max was probably the most studied and safest plane today. She did not mention that a 737 Max lost a panel (a door plug) off the fuselage on an Alaska Airlines flight in January, forcing the plane to an emergency landing.
Did her opinion make me feel good about the safety of the aircraft? I am not sure, but we had tickets on it. At any rate, what options did we have? Should we look for another flight, airline, or route that avoids the 737 Max? Should we cancel our trip?
My thoughts raced around flying on this airplane, including the possibility of crashing. But why worry if all authorities and airlines are comfortable with this plane? In the end, we boarded the plane.
The Boeing 737 Max is a narrow-bodied plane with a three-plus-three-seat configuration. The seats are 18 inches wide, while the aisle is twenty inches wide. Up front, there are sixteen first-class seats in four rows, followed by 159 economy seats, separated by a bulkhead from the premier seats.
The travel agent booked us on an aisle and a window seat behind the bulkhead, explaining that middle seats are the least popular and that we may find additional space between us should the middle seat stay unoccupied. The idea did not work out this time; the plane was packed, and we had a pleasant gentleman watching adventure movies during the flight to Vancouver.
The toilet up front, only five rows ahead from the bulkhead where we sat, was strictly for first-class passengers. Economy-class passengers had toilets in the back of the plane, meaning we had to walk back twenty-five rows. To add insult to injury, the sixteen first-class people had one toilet while we, economy-class people, while 159 economy-class passengers had two.
You can draw any number of conclusions, but most people use a washroom at least once during a five-hour flight. When I visited the toilet, there was a lineup at the back of the plane along the narrow aisle. I thought I would never reserve a seat at the end of this plane.
What was interesting and disturbing was that the two toilets in the back of the airplane were adjacent to the food trucks. I thought this layout would not pass food inspectors in our city. I assume the reason for putting the service area next to the toilets was an efficient and tight layout design.
But wait a minute; I am not finished with the toilets yet. Let me say that while waiting my turn, I noticed some people turning sideways to enter the toilet. The door to the bathroom was narrow. Someone entered the toilet, backing into it, figuring there may not be enough room to turn around inside!
I also intuitively thought there was something unfair about first-class ticket holders receiving quick access to toilets while others, sitting in the back of the bus—sorry, back of the plane—line up for a toilet visit. We are people with similar natural needs, and the waiting time for a toilet should be identical.
On the other hand, the service was excellent except for the slowdowns when the food trucks had to back up, letting people attend to their toilet needs in the narrow aisle of the economy class. The narrow aisles also made it difficult to pass each other.
I read that the Boeing 737 Max has been a commercial success. Air Canada has forty aircraft, and many more are on order. I wish, though, that the designers rethink the airplane’s layout to provide better access to toilets for all classes of passengers.
I also read today that Boeing admitted to mismanagement, resulting in a couple of crashes to avoid being sued in court (July 8, 2024).
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