January 13, 2026
I tried to purchase coffee on the order screen at McDonald’s yesterday. After three attempts at pushing the wrong buttons, I got it right. But it took more than twenty screen taps to get my simple order. To start with, choices were “here or takeout”; then pick one item from dozens of food and drink options; then “hot or cold” from numerous drink choices; then coffee size – three options; then what to put in the coffee; and then pay on the screen or at the cashier. I mean, I could have ordered it verbally by saying, “Small black coffee, please.” Four words. No matter. The screen works for all orders, and the more screens there are, the more people can order simultaneously.
I still prefer to speak with someone when ordering; I prefer a social interaction. As a result, I often end up at Starbucks or Tim Hortons, where one must order by speaking with a barista or server.
Surprisingly, there were many middle-aged people at this outlet next to Algonquin College in the early afternoon. I expected more students instead. And the people occupied the seats around the perimeter, sitting at tables for two and four, leaving the large communal tables in the middle of the restaurant empty.
Yes, I read that McDonald’s new interior design, called Luna, was developed by an Amsterdam consultant. According to the architect, the design concept encourages socializing, saying hello to people, and facilitating conversations. That is the theory, although I did not see people greeting each other and engaging in conversations.
The Luna design concept features large communal tables that are high and surrounded by barstools, as well as smaller tables around the perimeter. There are 10 or more stools around each large rectangular table. I did not see anyone sitting at these tables. But the furniture design and the colors were pleasing. The walls are painted brown, interspersed with grey accents. According to the designers, it is a subdued atmosphere with no bright colors.
And I did not see a children’s play area, a space I had seen years ago at many McDonald’s outlets. Clearly, McDonald’s moved on to cater to an older clientele. It may be a response to demographic changes, or the older age group may be financially better able to eat there.
I remember the original McDonald’s, with its huge Golden Arches to catch drivers’ attention on the highway. Then the company decided to blend the architecture into the residential areas, perhaps encouraged by zoning bylaws, coming up with the Mansard roof, which blends into the neighborhood. And now, the buildings seem to be simple rectangles, with the logo still intact and small Golden Arches along the fascia. These buildings could just as easily be office buildings, such as medical or insurance businesses. I saw how easily these McDonald’s structures could be converted into offices should the neighborhood’s demographics change and the outlet lose business.
I like the new interior designs, though not so much the exterior; the buildings are boxes with dull colors. I don’t know how the designers arrived at designing such boring buildings. Did they envision a plain, innocuous look that would correspond to the challenging economic and political conditions of the last few years, combined with the recent Covid pandemic?
However, I find McDonald’s an attractive stop on the highway, as their food quality is consistently good and they have kept their menu items up to date to satisfy regional tastes. For example, they offer sausage gravy in the southern states. I always look for sausage gravy, a favorite of mine, and I had some at a South Carolina McDonald’s that was excellent. Now, I am not commenting on the nutritional value of their food; that is a different issue.
I make stops at McDonald’s whenever I’m traveling on the highway. But it is certainly not equal to home-cooked meals in terms of nutritional value or compared to a comfortable home environment. But boy, is it ever tasty to chomp into a Big Mac with fries, occasionally? Despite the calories and fat!
andrasthehun.ca 