Month: July 2022

Interactions with the City of Ottawa

July 17, 2022

I witnessed a bylaw officer exercising his power by writing a ticket for a car pulling away from the curb, occupied by a hurried mother dropping off her child at day camp. On the same day, I also experienced an unbelievably friendly outreach by OC Transpo. Let me describe my day.

Although bylaws are necessary, and I support them, sometimes I find them heavy-handed when enforced to the letter of the law. A case in point is a situation I witnessed yesterday dropping off my granddaughter at a soccer camp by the University of Ottawa, which upset me to such an extent that I wrote to the Mayor of the City, Jum Watson, about it.

“Jim, I witnessed an outrageous incident this morning. Dropped off my granddaughter for soccer camp at the University of Ottawa Minto field on Templeton this morning when one of your meanest and nastiest bylaw officers wrote down the license plate of an unfortunate parent, going to work after dropping off her child. Yes, she was in a no-stopping zone and yes, the officer did what they pay him for. But…

Parents have to walk onto Minto field with the child to register, so one has to park and walk the child to the field, which takes a few minutes. Now I have the time to park a block away and walk back to register my granddaughter, but many parents work and try to drop off the child by putting on the flashers. This poor woman I saw running back to her car and getting in while the bylaw officer wrote the ticket. She drove away, and the officer was still writing the ticket. What a mean-spirited attitude!

I wrote this in the heat of my anger but received the following reply:

Thank you for your correspondence. Your feedback and concerns are always appreciated. I have shared your feedback with the Mayor and his staff for their review and consideration.

There you have it. Courteous and brief but will go nowhere. Perhaps they will copy their human resources group to train bylaw officers to use their power judiciously, considering the individual situation.

The same day, my granddaughter discovered double-decker buses in the city when we drove to her soccer camp. She wanted to ride one. Not knowing which routes these buses run and at what time, my wife contacted our local councilor, who referred our request to OC Transpo, the agency running the bus service. In a couple of hours, we received an email:

 “Hello, Katherine. Thanks for reaching out. We have an idea that might be the most flexible in your needs to get your granddaughter on a double-decker bus. I understand why she likes them. They are very different and fun to ride. It would be much easier to talk a plan through by phone. Please give me a call at your nearest convenience and we can discuss it. “

The upshot of the phone conversation was that a transit supervisor met us at 5 pm at Baseline station and flagged a double-decker bus for us, shepherded us into the bus, and recommended that we take the bus to the end station and wait and come back on the same bus, which took a different route to where we parked our car. The supervisor suggested we sit on the top deck, on the left, so that we can enjoy the view of the Ottawa River. We had a scenic ride that the supervisor recommended, almost a tour of a part of the city. My granddaughter was beside herself.

This was much more than we expected; all we wanted to know was where and when the double-decker buses run so we could take a ride on one. OC Transpo went beyond our expectations to assist us.

Lessons learned? The city provides numerous services; do not judge its performance by any individual activity. In one case, the city was client-oriented, while in the other, it was not.

A Canadian Welcome Called ArriveCan, Driving to Canada

July 11, 2022

“You have been picked randomly to take the covid test,” said the Canadian border agency officer, handing David and his two children covid test boxes. They drove from Durham NC crossing to Canada via the Thousand Islands Bridge into Ontario. That was David’s introduction to Canada, after four years of absence.

He and the children travel with Canadian passports, all had three covid vaccine shots, and filled out the ArriveCan document successfully. So what more does the government want? Do they have Covid? The government just did away with random testing at Pearson and other airports in Canada because of the huge delays. If you have a government mandate based on science, as our PM claims, all Covid mandates are based on science, how come you do not enforce it at airports but enforce it at border crossings by car? This is utter nonsense.

The one good thing was that the entire conversation at the border took five minutes, but the agent left them with an ominous warning to take the supervised tests on the first day upon their arrival and submit them in twenty-four hours, or a fine of $5000 may be levied.

To put it in context, my son David and the two children came to visit us for a few days at the cottage that is on an island accessible by boat. And they were told to take the covid tests with a person supervising via an audio/visual internet connection. On this remote island, the internet is sparse and slow, and sometimes non-existent. Have the government policy wonks considered all the potential circumstances where they may have to administer this wretched Covid test?

So David made appointments for all three of them for the next morning; each appointment was scheduled for twenty minutes by the government.

I listened to the conversation the next day when the government officials, three different ones, instructed David and the children, aged nine and twelve; to take out the info sheet from the Covid testing box; fill it out with their birthdates; addresses, etc. and then swab their mouths on two sides for three seconds each and each nostril for fifteen seconds and the government officials counted the time down.

Then they put the labels on the test tubes; put the swabbed sticks back into the tubes in the right direction; etc. and place the test boxes in the fridge (a weird suggestion since the last time we came back to Canada and FedEx picked up our tests. The driver told us the FedEx truck was unrefrigerated). Like you were in kindergarten. And then they were told how to submit the repacked boxes. Two of them said to get FedEx to pick it up (as if FedEx would send a boat to an island), but the third one said Lifelabs and Shoppers Drugmart are places where you can drop off the boxes. Seemed to me the interviewers needed additional training; the instructions provided by the three people should have been identical.

 A couple of interviewers asked David what time it was as the interview was taking place (Canada has three time zones), a strange question; not knowing where in Canada he was and what difference it made, although the information was available. The border guard asked David where the cottage was for his stay in Canada. The IT people developing this program should have provided location info for the interviewers if they were worth their salt (the question showed the interviewers could have been all across Canada and did not know where David was).

This lack of coordination by the agencies delivering ArriveCan and testing reminded me of a similar situation that happened to me when I came back from the US in May. Although the border guard told me I do not have to quarantine, I received a robot call every day for fourteen days upon my return, asking me about my quarantine location. Assuming the border guard punched in the right information, why had the government follow-up program kept calling me? Does the government contract with the lowest cost IT companies that may not have the best track record? Or, perhaps, government officials never test-drive their creations.

Another ridiculous aspect of the experience David went through is that he never received the result of the tests. He stayed less than a week, but by the time FedEx picked up the packages and the lab developed the results, he left the country. He just told me he never received the results and it is a week after arrival. The entire exercise is a total waste of time and a waste of taxpayers’ money.

Yes, vaccinated travelers to Canada may have Covid. But the effort required for, and the inconvenience caused by, testing far outweighs the benefits of finding out how many people entering Canada. Covid is community-spread today in Canada, far more than by people arriving from outside the country.

If the government wants to test arrivals to Canada, it should test all arrivals, including those by airplanes, via highways, and boats, and should make sure that all the agencies administering this process are well-coordinated. Just my opinion.