Public Engagement Goes Off the Rails, My Rant for the Day

April 23, 2022

Four City Councillors, four staff members, and two councillor staff held a zoom meeting last night where eight people hooked up to discuss the preparation of the City of Ottawa’s Solid Waste Master Plan for the next thirty years. I was one of the eight people. I am sure that all the Councillors informed their voters of the upcoming consultation in their recent newsletters; that is how I learned about the meeting.

We spent a couple of hours listening to a presentation by city staff followed by an open discussion, but only eight people were interested enough to hook up in a city of a million people! That is a shame.

One reason for the lack of interest may be that the city has a habit of consulting but not listening. That is what most people think. Public reviews for proposed high-rise buildings in settled residential neighborhoods often trigger huge local opposition by area residents, but they have very limited success with their objections. The developers usually get what they want in terms of height limits and other requirements beyond what the zoning code allows. People had gotten frustrated and lost faith in the city’s consultation process.

Another reason could be the subject. You know people get riled up and show up in huge numbers to oppose a highway going thru their neighborhood arguing that it will destroy their property values and the cohesiveness of the neighborhood. Perhaps planning for solid waste management is not a subject people are concerned about. So was this high-level zoom meeting with councillors necessary?

Was city staff aware of the scant interest the public has in preparing the Solid Waste Master Plan? They had organized half a dozen zoom meetings (and planned for special target group meetings as well) about various aspects of the plan, such as technology, changing behavior to reduce solid waste, and so on.

I had signed up for some of these zoom meetings and had found participation low, with only dozens of people attending. City officials had reported on the status of the plan at these sessions. The public attendees asked for clarifications and often the response was that “it is a good question” or “working on this and get back to you”.

In response to my question at one of these meetings, the program manager said that the cost per family for solid waste removal is $150 in Ottawa while in other Canadian municipalities, the cost ranges up to hundreds of dollars. But she did not explain how the delivery of the services compares to having such a wide divergence in cost.

One consultation subject was to make high-rise buildings separate organic from other waste; there is typically one chute for high-rise residents to dump waste. I asked how come the City Council just considered that exact policy for approval when we are supposed to be debating the subject? The answer was that some elements of the plan that enjoy wide consensus will be approved during this consultation process. I asked myself: why are we here then?

Then I signed up for one of the focus group sessions to which immigrants and BIPOC people (Black, Indigenous, People of Color) were invited. City officials planned two zoom sessions, one for immigrants and another one for BIPOC people, only to merge the two groups the day before the planned date. Obviously, they did not generate enough interest from those target groups to have two sessions. And, as it turned out, I was the only one who signed on.

The coordinator addressed me when the meeting started via the zoom audio channel, asking if I wanted to carry on alone since I had heard the standard presentation a few times. I was interested in listening to what other people had to say about the plan and with me as the only participant; I declined to carry on with the meeting.

Maybe it is the wrong time to engage people at this early stage of the planning process. At a more advanced stage, there may be issues that impact people directly. Such as the cost of acquiring new technology. Or buying land to expand the Trail Road dumpsite. Such initiatives could call for additional debt to the city that the city would pass on to the residents. That would hit people’s pockets books and they might show up to express their displeasure or support such additional expenditures.

I think some people are tired of consultations, some are complacent and some may not be interested in solid waste management. For now, though, I would recommend the City save money on their professional public engagement bureaucracy, pay overtime for night work, and fancy presentations and fix potholes on our major roads. Just my opinion.

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